Privacy Policy

Privacy Policy

Last Updated: Tuesday 8th July 2025

1. Who We Are

This privacy policy explains how 25Eight Events Ltd collects, uses, and protects your personal data when you visit our website or interact with us.

  • Company Name: 25Eight Events Ltd

  • Company Registration Number: 14484808

  • ICO Registration Reference: ZB630163

  • Website: www.25eightevents.com

  • General Enquiries: info@25eightevents.com

  • Data Protection Contact: dataprotection@25eightevents.com

We are an events company based in the United Kingdom and are committed to protecting your privacy in accordance with the UK GDPR, EU GDPR (for EU-based users), and the Data Protection Act 2018.

2. What Personal Data Do We Collect

We may collect and process the following types of personal data:

  • Ticketing and Event Registration Data:
    When you purchase tickets via our partner site     www.ontick.co.uk, we may collect:

    • Full name

    • Email address

    • Phone number

    • Postal address

    • Date of birth or age verification (if applicable)

    This data is collected in accordance with our ticketing Terms & Conditions and is required for processing ticket purchases, verifying age where necessary, and ensuring customer support.

  • Marketing Data (with consent):

    • Name and email address when you subscribe to our newsletters or offers

    • Consent preferences and subscription history

  • Technical and Usage Data (via our website):

    • IP address

    • Browser type, device type, and operating system

    • Pages visited and referring websites (via cookies and analytics tools)

3. How We Collect Your Data

We collect your data in the following ways:

  • When you purchase tickets via our official partner platform OnTick

  • When you subscribe to marketing communications via opt-in forms on our website or ticketing platforms

  • When you interact with our website, including filling out contact forms or using cookies

  • Through Mailchimp, a GDPR-compliant third-party platform we use to send newsletters and promotional emails (subject to your explicit consent)

You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly at dataprotection@25eightevents.com.

4. Lawful Basis for Processing

We only process your data when there is a lawful basis to do so. Under UK and EU GDPR, these include:

  • Consent (Article 6(1)(a)): For marketing communications and newsletters

  • Contractual Necessity (Article 6(1)(b)): For processing ticket purchases and fulfilling event attendance

  • Legitimate Interests (Article 6(1)(f)): For website analytics, event administration, and security

  • Legal Obligations (Article 6(1)(c)): To comply with tax, safety, or regulatory obligations

You can withdraw your consent at any time.

5. How We Use Your Data

We use your personal data to:

  • Process and administer ticket purchases

  • Send booking confirmations and event updates

  • Send newsletters, promotions, or offers (with your consent)

  • Improve our website and user experience

  • Maintain event safety and legal compliance

6. Data Sharing

We do not sell your personal data. We only share it when necessary, and with GDPR-compliant providers:

  • OnTick – for secure ticket sales and event access

  • Mailchimp – for email marketing and subscription management

  • Squarespace and Google Analytics – for website hosting and performance analysis

  • Regulators or law enforcement – if legally required

All third-party processors are bound by data processing agreements (DPAs).

7. International Transfers

If we transfer your data outside of the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or transfers to adequate countries recognised under UK or EU data protection law.

8. How Long We Keep Your Data

  • Marketing data: Until you withdraw consent or unsubscribe

  • Ticketing data: Up to 7 years for financial/legal record-keeping

  • Enquiries and communications: Up to 12 months

  • Technical data: 30–90 days for website security

9. Your Rights

You have the right to:

  • Access your data (Article 15)

  • Rectify inaccurate data (Article 16)

  • Request erasure (Article 17)

  • Restrict processing (Article 18)

  • Object to processing (Article 21)

  • Data portability (Article 20)

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

10. How We Protect Your Data

We implement appropriate security measures, including:

  • SSL encryption on our website

  • Secure access controls and encryption of data at rest

  • Routine security audits and third-party compliance checks

11. Contact and Complaints

Data Controller:
dataprotection@25eightevents.com

General Enquiries:
info@25eightevents.com
01283 392310

Complaints:
complaints@25eightevents.com

Supervisory Authority (UK):
Information Commissioner’s Office (ICO)
www.ico.org.uk
Tel: 0303 123 1113

For EU residents: Please contact your local Data Protection Authority:
https://edpb.europa.eu/about-edpb/board/members_en

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at www.25eightevents.com, with the effective date at the top of this page.